We aim to provide you with full satisfaction in regards to your experience with our website and services.
If you are unsatisfied with your order, you can arrange to complimentary return and refund. Please notify us via email or phone of your intent to return within 14 days of receipt of your purchase(s).
Returns received outside of this window or without notification may be rejected by our team.
To arrange a return, please:
Notify our team via email or phone.
Email: [email protected]
Phone: +30 6946456585
Our shipping team will arrange the return delivery with our courier services and will email instructions to book the return pick up and all required paperwork for your return shipment.
You may also elect to use your own return shipping service. We strongly recommend that you notify our team of any shipment tracking details and insure the return shipment as we are unable to accept responsibility for any loss or damage incurred during transit to our warehouse.
Please address the return to the following address:
The Artians by Konstantina 60,
Ermou str. Metamorphosis
The following conditions must be met for the return to be accepted and the refund processed:
1) Item(s) must be unworn, unwashed, and unused.
2) Item(s) must be returned the original condition received. All garment tags must still be attached and any packaging provided (shoe boxes, dust bags etc.) is considered part of the product and must be returned to receive a refund.
3) Items that have been returned without garment tags or seals will not be accepted.
4) Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged.
If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense.
If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.
At this time, we are unable to process exchanges directly and recommend customers arrange a return for their original purchase and re-purchase replacement items directly on the site.